Term & Conditions

Personal Information

  • “Geneeds” is a trademark of Geneeds Online Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at E World, Anand Nagar,Arrah (Bhojpur), Bihar(INDIA) – 802301 . The domain name www.geneeds.com is owned by the Company.
  • It is mortally recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site (hereinafter the “Marketplace”), you agree to be bound by the same and recognize that it forged an Annexure between you and the Company (hereinafter the “User Annexure”). If you do not agree with this User Annexure, you should not use or access the Marketplace for any final cause whatever.
  • This document is revealed in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Annexuremay be updated from time to time by the Company without notice. It is therefore mortally recommended that you scrutiny the User Annexure, as available on the Marketplace, each time you access and/or use the Marketplace.
  • The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.
  • Should you have any scouringpertaining to the Terms of Use, please do not vacillate to contact us at support@geneeds.com.

Services Inspection

  • The Marketplace is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Marketplace to display and offer products for sale through the Marketplace. For abundant clarity, the Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically be notified in writing.
  • The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
  • Services on the Marketplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.
  • Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.


  • Persons who are “Incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvent etc, are not eligible to use the site.If you are a minor i.e. under the age of 18 years but atleast 13 years of age you may use the site only under the supervision of a parent or legal guardian who agrees to be bound by these term of use. If your age is below 18 years your parent or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.
  • The Mktplce is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.
  • The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if:
    • It is discovered or brought to notice that you do not conform to the eligibility criteria, or
    • The Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or
    • May breach the terms of this User Annexure.

License & Access

  • The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sub – license does not include/permit any resale or commercial use of the Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates without the express prior written consent of the Company. You may not use any Meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.
  • You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information :-
    • belongs to another person and to which you do not have any right;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • harms minors in any way;
    • infringes any patent, trademark, copyright or other proprietary/intellectual property rights;
    • violates any law for the time being in force;
    • deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
    • impersonates another person;
    • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    • is misleading or known to be false in any way
  • Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations

  • All users must register and login for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by, or by contacting the customer services team of Marketplace and placing a request for the same.
  • As part of the registration process on the Marketplace, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company (https://geneeds.com/privacy), which is incorporated in these Terms of Use by reference.


  • The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third party seller. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.
  • Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (Maximum Retail Price).

GST effect on our delivery:

  • As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from July 1st 2017, we at Geneeds also welcome this change by making our processes fully compliant with GST.
  • We guarantee you that we still will get you the lowest prices on all your items. Moreover, your orders will be fulfilled as usual and in line with the GST guidelines.
  • What are the changes you can expect at our end?
    • At the delivery, our field executive will hand over a delivery statement, listing down all the items you have ordered.
    • Since the government has exempted certain goods from GST, you will receive invoices for them separately. Which means that your order will now be broken down into 3 components:
      • A Delivery Statement for you to check all the items you’ve ordered
      • A Tax Invoice showing all the items that have been taxed
      • A Bill of Supply
  • We assure you that you will receive all the GST benefits and lower priced items, as always from Geneeds. If you still have any questions, please feel free to reach out to us at our Customer Care helpline: (+91) 9430424451.


  • TAs a user, you may cancel an order placed by you before the order enters the “Enroute” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevantorder within 7 working days. Orders may be cancelled by the Company in any of the following cases:-
    • If it is suspected that a customer has undertaken a fraudulent transaction, or
    • if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Annexure, or
    • For any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 48 hours.
  • Further, while precautions are taken to ensure accuracy of product specifications, the details of aproduct as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third party seller and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice fortransactions on the Marketplace.
  • We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
  • Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.
  • Hints: - The Company can prepare a list of fraudulent customer on this basics:
    • Most of the time, customers do not accept their order at the time of delivery,
    • If the address related information is not correct,
    • If wrong information related to payment is provided by customer or is cheated &
    • Violates these Terms of Use/User Annexure.

You Agree and Confirm

  • That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be dorn by you.
  • You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using / accessing and transacting on the Marketplace.
  • You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
  • If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
  • You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgment before entering any transaction through the Marketplace.
  • Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Marketplace, you agree to be bound by the conditions of sale included in the item’s description without exception.
  • Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will refund the payment of the order/product, if any, made by you under the relevant order within 72 hours.


  • You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions. The Company make best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.
  • The Company does not make any representation or warranties in respect of the products available on the Marketplace nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Marketplace. The Company accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Marketplace or otherwise.
  • You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

Review, Feedback, Submissions

  • All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Marketplace or otherwise disclosed, submitted or offered in connection with use of the Marketplace (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
  • The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Marketplace will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Marketplace will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Marketplace. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.
  • Further, any reliance placed on Comments available on the Marketplace from a third party shall be at your sole risk and expense.

For Geneeds Prime Membership

  • This section sets out the legal terms and conditions applicable to Geneeds Prime Membership. By subscription to Geneeds Prime Membership, you accept and agree to abide by the below-set terms and conditions.
  • These terms and conditions are in addition to, and not a substitute for the Terms of Use applicable generally to the use of the Marketplace (available at Geneeds.com), which shall also continue to apply to the use of the Marketplace. These terms and conditions, and the Terms of Use of the Marketplace should be read harmoniously.
  • Benefits
    • Premium Members shall be entitled to reversal of delivery fee for unlimited orders in a year placed from our partner merchants where the order does not qualify for free delivery. Delivery charged shall be reversed by credit of an equivalent amount as Cashback into your Geneeds Wallet within seven days of placing the order. The terms and conditions for use and restrictions relating to promotional ‘Gen Cash’ are available at https://geneeds.com. Orders placed out of city (Merchant’s city) shall not be eligible for the said benefit.
    • All orders placed by Premium Members shall be eligible for Free Scheduled Delivery.
    • Calls made by Premium Members shall have priority over others when contacting the Company Customer Care.
    • Premium Members can receive samples of products from our partner merchants.
  • Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.


  • Geneeds Prime Membership is available at a fee of Rs. 365 (three hundred & sixty five only) for a period of 1 (one) year (“Membership Tenure”). The Membership Tenure shall commence on the date of payment of the membership fee and continue for 365 days thereafter (last day inclusive). Any orders placed during such period shall be eligible for Premium Membership benefits.
  • The fees may be varied by the Company from time to time, including during the Membership Tenure. However, such varied fee (whether an increase or reduction) shall not apply to you for the ongoing Membership Tenure, if you have already subscribed to Geneeds Prime Membership. The membership fee is non-refundable, except as otherwise stated herein.
  • Services offered by the Company may attract additional taxes, including any taxes levied in the future, and all such taxes shall be borne by you, the member.


  • Your membership may be terminated by the Company:
    • if the Premium Membership program is suspended or discontinued prior to the expiry of the Membership Tenure, provided that on such termination you shall be entitled to receive a pro-rata refund of the membership fee paid by you based on the time elapsed and time remaining in the said year.
    • if you have violated these terms of membership or the Terms of Use of the Marketplace or in any way abused, misused the Marketplace and in case of such termination the Company shall not be liable to refund any fees paid by you or be liable for any other compensation for inability to use the Marketplace or loss of Premium Membership.
    • If the Geneeds Prime Member gives you the free delivery offer and you can misuses the offered given by the company, such as continuously purchasing around the minimum kart price and the company feels that the company's membership is being misused by users, then the company can cancel its membership. The company is not bound to return the membership fee.
  • Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.

Other Terms & Conditions

  • The Company reserves the absolute right to accept or reject an application for Premium Membership. In case of rejection, any fees already paid shall be refunded
  • Geneeds Prime Membership is non-transferable in nature, and may not be used by another person on your behalf.
  • You expressly consent to receiving marketing and promotional emails, text messages and other forms of communication relating to Geneeds Prime Membership.
  • The Company shall not be liable for any damage or loss to you on account of orders placed or products sold through the Marketplace.
  • No liability in excess of the value of membership fee paid shall be attributable to the Company.

Copyright & Trademark

  • The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Marketplace. Access to or use of the Marketplace does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the Marketplace are owned by or licensed to the Company. Any use of the Marketplace or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company.
  • You may not modify, distribute or re-post anything on the Marketplace for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Marketplace. Access to or use of the Marketplace does not authorize anyone to use any name, logo or mark in any manner. References on the Marketplace to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.
  • The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

Wholesale Trading Terms

  • You acknowledge and agree that you cannot buy any kind of bulk trade / resell from our marketplace, only the last consumer receives the right to purchase from our marketplace. If any user is caught doing wholesale trading / resale, then the company will not be responsible for it, but the company can take action on its own.

Objectionable Material

  • You understand that by using the Marketplace or any services provided on the Marketplace, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Marketplace and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.


  • You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Annexure, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Annexure.

Limitation of Liability

  • The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
  • It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.


  • This User Annexure is effective unless and until terminated, either by you or by the Company. You may terminate this User Annexure at any time, provided that you discontinue any further use of the Marketplace. The Company may terminate this User Annexure at any time and may do so immediately without notice, and accordingly deny you access to the Marketplace.
  • The Company’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Annexure. Any such termination of the User Annexure shall not cancel your obligation to pay for product(s) already ordered from the Marketplace or affect any liability that may have arisen under the User Annexure prior to the date of termination.

Governing & Jurisdiction

  • The User Annexure shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
  • Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.
  • Subject to the aforesaid, the Courts at Arrah shall have exclusive jurisdiction over any proceedings arising in respect of the User Annexure.

Grievance Policy

  • In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Marketplace, including those pertaining to breach of the Terms of Use or and other polices are revealed as under.

    Geneeds Online Private Limited
    E World, Anand Nagar,Arrah (Bhojpur),
    Bihar(INDIA) – 802301

    Email address: support@geneeds.com